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FAQ

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  1. How does F.O.S keep their prices so low?
  2. We specialize in imported stock lots and factory overruns. F.O.S buys large quantities of garments directly from the factories that produce them.

    We have considerable experience in the garments industry, particularly in the cancellation orders of stock provisions from the factories that produce internationally renowned brands; and a great knowledge of which specific category of garments to buy from which factory cost effectively.

    These factories sell their excess stocks to us at only a fraction of the original production cost. That is how F.O.S is able to offer goods to our customers at the lowest prices possible.

  3. Where can I find a complete list of F.O.S?
  4. F.O.S is available in nearly every state in Malaysia. You can find a complete list of our stores at the Store Locator.

  5. What time does F.O.S open for business?
  6. Our stores are open for business according to the mall's business hours in which they are located in. Most of our stores open at 10am and closes at 10pm. For a complete list of our stores' operating hours, please see Store Locator.

  7. Can I exchange the items bought in stores?


  8. You can exchange merchandise purchased at our stores to another size, or colour at the same store of purchase within fourteen (14) days from the date you purchased your merchandise.

    Just remember to bring along the receipt and the original tags of the merchandise.

    Only items that are unwashed, unworn, or defective can be exchanged.
    Underwear, swimwear, markdown, clearance, and final sale items cannot be exchanged.

    1) Go back to the store where you made your purchase.
    2) Bring the item, your receipt, original price tags and hang tags to the store.
    3) Inform our staff at the cashier counter that you want to make an item size or colour exchange.

  9. How do I become a member of F.O.S Rewards?
  10. To be a member of our F.O.S Rewards, just visit any of your favourite F.O.S, spend above RM50, and you're a member of our Rewards program.

    Annual joining fee is RM10. But if you're a fan of our Facebook page or if you're following us on our Twitter account, your joining fee is only RM5.

    Just show us that you've liked our Facebook page or are following us on our Twitter account on your mobile device to our staff to prove to us that you're our Facebook page fan/Twitter follower.

    If you don't have a smartphone, you can always print out your Facebook/Twiter profile indicating our page with the F.O.S logo as proof that you have indeed Liked Us/Following Us. Just make sure our name or logo is clearly visible!

    For more details, please see F.O.S Rewards - How To Join.

  11. What benefits do I get as a member of F.O.S Rewards?
  12. Once you become a member of our Rewards program, you get to enjoy the following:

    10% Off All Normal Items
    Earn Points Each Time You Shop at F.O.S
    20% Birthday Discount on All Normal Items
    Special Rewards Privileges
    Enjoy Bonus Points on Future Special Events
    Receive SMS Texts on the Latest Offers, Exclusive Deals, Store Openings, & Special Events

    For more details, please see F.O.S Rewards - Benefits.

  13. Does F.O.S franchise out their stores?
  14. Thank you for your interest in F.O.S! We are always looking out for opportunities to grow our brand. For the time being, F.O.S does not franchise out their stores. F.O.S is wholly owned and operated by Optimum Global Resources Sdn. Bhd.

    Should we have any franchising plans in the future, we will definitely make an announcement via our official Facebook Page at or official Twitter Account at

  15. I have a question for F.O.S - How do I contact F.O.S?
  16. Email us at support@fos.com.my - we're always happy to hear your feedbacks and answer your questions.

    We do our best to respond by email within one (1) business day.

    To learn if a certain item is in stock in a store, you can easily find the store nearest to you at our Store Locator..

    Send an Email
    Please include an appropriate subject line to help us route your email to the right department. You may use one of the examples below as your email subject line:

    Exchange Purchases, Feedback on an In-Store Experience, Business Venture with F.O.S, etc.

    For a list of our email addresses to the relevant departments, please see Contact Us - Customer Service.