We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we’d be happy to help fix the problem.
If you are not satisfied, you can exchange your purchase with another item or request for a refund via store credit within 14 days after you receive the items. Do take note we may refuse or delay exchanges if fraud or abuse is suspected. Please read and understand our Terms & Conditions during Check Out. Please ensure that refund credit points are only valid for 3 months from the refunded date.
To exchange online purchases, please pack the item(s) you wish to exchange together with your Consignment Note and mail the item(s) to the following address:
F.O.S (Factory Outlet Store)
No. 20, Jalan Jurunilai U1/20,
Hicom Glenmarie Industrial Park,
40000 Shah Alam, Selangor Darul Ehsan.
You will be charged for the extra cost of the item(s) and applicable delivery rates. Delivery will be charged back to you as well.
Again, we strongly advise you to read and understand our Terms & Conditions during Check Out.