FAQ

F.O.S is available in nearly every state in Malaysia. You can find a complete list of our stores at the  https://fos.com.my/stores/

Our stores are open for business according to the mall’s business hours in which they are located in. Most of our stores open at 10am and closes at 10pm. For a complete list of our stores’ operating hours, please see https://fos.com.my/stores/

Yes, you can exchange merchandise purchased at our stores to another size, or colour at the same store of purchase within fourteen (14) days from the date you purchased your merchandise.

Just remember to bring along the receipt and the original tags of the merchandise.

Only items that are unwashed, unworn, or defective can be exchanged.
Underwear, swimwear, markdown, clearance, and final sale items cannot be exchanged.

In-Store Merchandise Exchange Process
1) Visit any F.O.S outlets within 14 days.
2) Bring the item, your receipt, original price tags and hang tags to the store.
3) Inform our staff at the cashier counter that you want to make an item size or colour exchange.

Exchange Policy
Exchange Period: You are eligible to exchange items within 14 days from the date of purchase at any F.O.S outlets.
Exchanges will be processed only for items of equal value. The replacement item must be of the same price as the originally purchased item. In cases where the replacement item has a higher value than the initially purchased item, you will be required to top up the price difference. As we do not have any Refund Policy, should the replacement/ exchange item has a lower value than the initially purchased item, a refund for the price difference would not be provided.

1. You are entitled to join the F.O.S Membership Programme if you make any purchases in a single receipt in any F.O.S or Navy & Navy Concept Store.

2. You are not required to pay any joining fee.

3. To complete your registration, you need to provide your Name, NRIC, Phone Number & Email address to the cashier.

4. 5% discount for all items & points accumulation will be given to you once you make a purchase and complete your registration.

Once you become a member of our Rewards program, you get to enjoy the following:
Points accumulation
For every RM 1 spent, you will earn 1 point with a validity period of two (2) years from joining or renewal date.
E.g: RM 1 = 1 point
RM 156.95 = 156 points

Points Redemption
Once a minimum of 100 points have been collected, you are eligible to redeem a RM 1 discount. Points can only be redeemed in increments of 100 or more.
E.g: 100 points = RM 1 rebate credit.
156 points = RM 1.50

20% Birthday Discount on All Normal Items

Receive SMS Texts or e-newsletter on the Latest Offers, Exclusive Deals, Store Openings, & Special Events

Thank you for your interest in F.O.S! We are always looking out for opportunities to grow our brand. For the time being, F.O.S does not franchise out their stores. F.O.S is wholly owned and operated by F.O.S Apparel Group Sdn. Bhd

Should we have any franchising plans in the future, we will definitely make an announcement via our official Facebook Page at www.facebook.com/factoryoutletstore or official Twitter Account at www.twitter.com/FOSmalaysia

Email us at support@fos.com.my – we’re always happy to hear your feedbacks and answer your questions.

We do our best to respond by email within one (1) business day.

To learn if a certain item is in stock in a store, you can easily find the store nearest to you at our Store Locator.

Send an Email
Please include an appropriate subject line to help us route your email to the right department. You may use one of the examples below as your email subject line:

Exchange Purchases, Feedback on an In-Store Experience, Business Venture with F.O.S, etc.

For a list of our email addresses to the relevant departments, please see Contact Us – Customer Service.